FAQs

Got a question about us or our services? Whatever it is, our FAQs are here to help you out.
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Our team of supervisors offer 24/7 round-the-clock support should you need help with any issues, concerns or queries.

Whatever you require, we’ll always be there for you during your journeys, supporting you with:

  • Immediate response to incidents: Breakdowns, route delays, or compliance issues can be handled instantly — no need to wait until morning.
  • Reduced downtime: Our vehicles can get back on track faster when help is always available.
  • Faster coordination: Drivers and customers can get in touch with staff anytime whenever they need support.

Of course! We don’t mind you bringing refreshments aboard, provided you clean up afterwards and don’t distract the driver whilst the vehicle is moving.

Yes, we accept assistance and support dogs as per the Equality Act 2010, though please don’t let them sit on the seats.

Yes, we offer wheelchair accessible vehicles to support wheelchair users who need to stay in their chair, or for those that may need assistance getting onto the vehicle.

We do! And while we encourage everyone to have fun, we only ask there are no distractions to the driver whilst the vehicle is moving.

Yes, all our drivers have enhanced DBS checks.

All relevant vehicle details, including their sizes, can be found at our Fleet page.

Yes, multiple pickups and drop-offs are possible. The hire cost is based on the total mileage travelled which will include multiple pickups/drop-offs as requested.

No, all hires must be fully paid before travel. Our standard terms are 25% deposit on booking, with the balance due 14 days prior to the hire date.

VAT on coach hire is zero rated, so there is no VAT chargeable on your hire. 

Yes, since we have several experienced drivers who hold international licences, we can offer travel in both the UK and across Europe.

We do, we can include this in your quote.

Yes, although we are unable to provide someone to serve them during the journey.

All vacancies can be found via our Careers page here. Once you have identified a suitable vacancy and carefully read over the details of the role, simply click on apply and follow the instructions.

We recommend you keep checking our website. You can find all of our latest and current roles on the Careers page.

As part of the process, we will look at whether you meet the criteria for the role and are eligible to apply. For driving roles, you must have a full, UK PCV licence with at least one year’s driving experience.

For most roles, you can re-apply after 6 months.

The type of contracts available will depend on the role and requirement of the business at the time. Our job adverts will make it clear what type of contracts are available. We encourage you to discuss this further with the recruiting manager during the interview process.

All rates of pay can be found in the details of each role advert.

All benefits and perks can be found at our Benefits page here.

All interviews will be held in person. You will be given further information and guidance should you be successful in securing an interview with us.

Please dress smartly. For driving roles please ensure you are wearing suitable driving shoes.

As per our data protection policy, we will delete your details and your application after 6 months. You can withdraw your application at any time by e-mailing hr@selwyns.co.uk

This is role dependent. However, for driving roles, you should anticipate taking part in medicals, drugs and alcohol testing, as well as Criminal Records Bureau checks. 

We want to get to know you so just be yourself! Here are some top tips you may find useful:

  • Look the part and dress professionally.
  • Read the confirmation e-mail thoroughly to ensure you bring everything that is needed for the interview/assessment.
  • Remember to smile

Not necessarily. Any requirement will be made clear to you during the recruitment process. For driving roles, you can expect some basic skills assessments and a driving assessment as part of the process.

If you are experiencing issues completing the online application form, please contact a member of the HR team who will be happy to help by emailing hr@selwyns.co.uk.

Always check your e-mail inbox for any updates along with your junk mail to ensure you’ve not missed anything. We aim to contact all candidates within 24 hours of successful application submission (this applies to weekdays only).